A symbiotic relationship
Symbiosis: A relationship of mutual benefit or dependence.
A healthy organisation where there is a culture of Client Service is similar to the underwater world where nature builds coral reefs with complex environments characterised by well-established structures and intricate interdependencies among inhabitants.
Sounds much like a complex global organisation, using an Investment bank as an example, interdependencies exist between the different areas. Trading Floor, Middle Office, Operations, Finance, Credit, Corporate Banking. Transaction Banking. A successful and healthy organisation will understand the need to nurture symbiotic relationships between these areas.
How can YOU improve your client service offering?
Who are your clients? External to the organisation ; Internal within the organisation
EVERYBODY IS A CLIENT!
Let us work with you to create the service culture you aspire to. Instil a culture of client service excellence across the organisation.
And how do we deliver this “overall experience”? We help you to Understand Your Client.