Jay is incredibly good at listening and getting right to the heart of the matter. Her real skill is to quickly turn the discussion into what can be done to remedy any given situation. I learnt the true value of listening closely and being considered in your response. Previously I tended to “shoot from the hip” and I have learned to remain calmer under pressure. As a result in the workplace I get more traction with people when dealing with issues, I feel more credible and confident when handling difficult matters.